At Crawford Laundry, we aim to make your laundry experience as seamless and convenient as possible. Whether you're a new customer or a long-time client, following these simple steps will help us deliver the best service.
1. Bagging Your Laundry:
For New Customers: Put all of your dirty laundry in trash bags. Securely tie the bag to keep everything contained. Don't worry about labeling the bags, the driver will do that when they pick them up. You will receive a FREE Crawford Laundry bag with your first order.
For Returning Customers: If you have a Crawford Laundry bag, simply place all your dirty laundry inside. These bags are designed to keep your items secure and make handling easy for you as well as our team.
2. Special Treatment Items: If you have items that require special treatment, please bag them separately. For example, delicate fabrics, garments with specific washing instructions, or items needing special attention should not be mixed with the rest of your laundry.
Include a Written Note: With the bag containing special treatment items, include a written note detailing the specific instructions. For instance:
- "Wash on delicate cycle"
- "Spot treat stains"
- "Hang dry"
Please note that we do not read garment labels unless specifically told to do so, so your written instructions are important.
3. Dry Cleaning Items: Dry cleaning items should also be bagged separately from your regular laundry. This helps us identify them quickly and ensures they are processed correctly, as the cost for dry cleaning is separate from wash & fold laundry services.
4. Checking Pockets: Before bagging your laundry, please check all pockets for items such as coins, keys, pens, or other objects. Although we perform an external check of pockets for safety purposes to ensure that nothing goes into our machines that could cause damage, we cannot guarantee the return of any items that maybe be left in pockets. Removing all items before pickup also helps prevent damage to your clothing & our equipment.
5. What We Don't Handle: To avoid any confusion or damage, please do not include any items requiring hand washing. We do not hand wash any items. Please also refer to our FAQs to see a more in depth list of items that we do not clean.
6. Preparing for Pickup: The morning of your scheduled pickup day, simply place your bags outside and we will handle the rest! Our drivers operate from 7:30am - 5:00pm.
Thank you for choosing Crawford Laundry – we look forward to making your laundry day a breeze!
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